This is the billing and cancellation section of our Terms of Service, on its own page so it's easy to find.
PorchIQ offers Basic, Platinum and Enterprise plans as described on porchiq.com/pricing. New installs get a 14-day free Platinum trial with no card required.
Paid plans renew automatically each month or year until you cancel. Payments are processed by Stripe, or by Apple or Google if you subscribe in their app stores, and are subject to their terms. Prices exclude any applicable taxes, which we add where required.
You can cancel at any time in your account or app store settings. Cancellation takes effect at the end of the current billing period. If you subscribed through Apple or Google, their refund rules apply. For subscriptions bought from us: monthly charges are not refunded; a yearly charge is refundable in full if you ask within 14 days of the charge; after that we do not give partial refunds, except where required by law or at our discretion.
When a subscription ends, your property drops to Basic mode rather than stopping. Dashboards, controls, live cameras, notifications and safety confirmations keep working, and automations saved in Home Assistant keep running. Paid features pause.
We may change prices with at least 30 days' notice by email or in the app. A change applies at your next renewal after the notice period, and you can cancel before it does.
All terms and policies · Questions? [email protected]